---
title: Some product parts are missing
description: "Multiple packages per product Example: Height-adjustable desk Example: To-Sync chair What to do if a package is missing?"
---

[Skip to content](https://support.onyo.de/en/knowledge/parts-of-my-ordered-products-are-missing#main-content)

- [English](https://support.onyo.de/en/knowledge/parts-of-my-ordered-products-are-missing)
- [Deutsch](https://support.onyo.de/de/knowledge/mir-fehlen-produktteile)

English

Show submenu for translations

[More support](https://support.onyo.de/en/knowledge/kb-tickets/new?hsLang=en)

![logo\_green background.png\]](https://support.onyo.de/hs-fs/hubfs/logo_green%20background.png?height=40&name=logo_green%20background.png)

Open main navigation

Close main navigation

- - [English](https://support.onyo.de/en/knowledge/parts-of-my-ordered-products-are-missing)
    - [Deutsch](https://support.onyo.de/de/knowledge/mir-fehlen-produktteile)

  English
  
  Show submenu for translations
- [More support](https://support.onyo.de/en/knowledge/kb-tickets/new)
- To onyo.io

 To onyo.io

 Hello. How may we assist you today?

- There are no suggestions because the search field is empty.

1. [onyo FAQ](https://support.onyo.de/en/knowledge?hsLang=en)
2. [Employee](https://support.onyo.de/en/knowledge/employee?hsLang=en)
3. [Delivery and Assembly](https://support.onyo.de/en/knowledge/employee?hsLang=en#delivery-and-assembly)

March 21, 2025

# Some product parts are missing

## Multiple packages per product Example: Height-adjustable desk Example: To-Sync chair What to do if a package is missing?

#### **Multiple packages per product**

Some products are shipped in **multiple packages**, as they consist of different parts. These packages may **arrive separately**. Please keep this in mind when receiving your delivery.

#### **Example: Height-adjustable desk**

A height-adjustable desk is delivered in **2–3 packages**:  
✅ **1 package** with the tabletop  
✅ **1 package** with the desk frame  
✅ If you ordered a **cable tray**, it will be shipped in a separate package.

#### **Example: To-Sync chair**

A To-Sync chair may be delivered in **1–2 packages**:  
✅ **1 package** with the chair  
✅ If you ordered a **headrest or seat cover**, it will be shipped in a separate package.

#### **What to do if a package is missing?**

📦 Wait a little longer – the missing package may arrive later.  
📦 Check the **tracking information**.  
📦 If you have any questions, feel free to contact us!

- [Manager](https://support.onyo.de/en/knowledge/manager?hsLang=en#main-content)

    - [Account & Set-Up](https://support.onyo.de/en/knowledge/manager?hsLang=en#account-set-up)
    - [Order and Shipping Process](https://support.onyo.de/en/knowledge/manager?hsLang=en#order-and-shipping-process)
    - [Return Process](https://support.onyo.de/en/knowledge/manager?hsLang=en#return-process)
    - [Contract Management](https://support.onyo.de/en/knowledge/manager?hsLang=en#contract-management)
- [Employee](https://support.onyo.de/en/knowledge/employee?hsLang=en#main-content)

    - [Delivery and Assembly](https://support.onyo.de/en/knowledge/employee?hsLang=en#delivery-and-assembly)
    - [Order](https://support.onyo.de/en/knowledge/employee?hsLang=en#order)
    - [Product Information](https://support.onyo.de/en/knowledge/employee?hsLang=en#product-information)
    - [Return Request and Insurance Case](https://support.onyo.de/en/knowledge/employee?hsLang=en#return-request-and-insurance-case)
    - [Other](https://support.onyo.de/en/knowledge/employee?hsLang=en#other)
    - [Return](https://support.onyo.de/en/knowledge/employee?hsLang=en#return)
- [Miscellaneous](https://support.onyo.de/en/knowledge/miscellaneous?hsLang=en)

[![Chill listening crop-3](https://support.onyo.de/hs-fs/hubfs/onyo_Logo_png.png?width=24&height=24&name=onyo_Logo_png.png "Chill listening crop-3")](https://www.onyo.io)

onyo FAQ

Copyright © 2026, onyo GmbH