---
title: Reset devices before return shipment (factory settings)
description: Setze Laptop oder Handy vor dem Rückversand auf Werkseinstellungen zurück, entferne Konten/Sperren (iCloud, FRP, MDM) und lösche alle Daten.
---

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March 24, 2026

# Reset devices before return shipment (factory settings)

To ensure we can test and reuse your device, it must be **fully reset before you send it back**:

- **Factory reset**
- **no personal data** (contacts, photos, chats, documents, etc.)
- **no passwords, PINs, screen locks**
- **no cloud / theft locks** (Apple “Find My”, iCloud/Activation Lock, Google FRP)
- **no MDM / Remote Management** (company device management)

**Important:** After the reset, the device must boot into the **setup assistant** — **without** asking for a previous Apple/Google account and **without** a “Remote Management” screen.

### **1) Reset a Windows laptop (Windows 10/11)**

1. **Start** → **Settings**
2. **System** → **Recovery**
3. Under **“Reset this PC”**, click **“Reset PC”**
4. Select **“Remove everything”**
5. Optional (recommended): enable **“Clean data / Clean the drive”** if available

Additional (if applicable): disconnect **Work or School account**

- **Settings** → **Accounts** → **Access work or school** → **Disconnect**

 

### **2) Reset Apple (Iphone/Ipad/Macbook)**

### **Reset an Macbook**

1. **Apple menu** → **System Settings**
2. **General** → **Transfer or Reset**
3. Start **“Erase All Content and Settings”** and follow the assistant

### **Reset an iPhone/Ipad**

1. **Settings** → **General**
2. **Transfer or Reset iPhone**
3. **Erase All Content and Settings**
4. If prompted: enter your device passcode and Apple account password

### Apple (additional): Remove iCloud / “Find My” (Activation Lock)

To ensure Activation Lock is removed, the device must be removed from iCloud:

1. Sign in at **icloud.com/find** (with the Apple account linked to the device)
2. Select the device → if needed, choose **“Erase”**
3. Then select **“Remove from Account / Remove This Device”**

### **3) Reset an Android phone (factory reset)**

**Important:** Remove all accounts **before** resetting. Otherwise, a lock may remain active (FRP/reactivation) and the device will ask for the previous login details during setup.

1. **Settings** → **Accounts** → **Google** → **Remove account**
2. Also (if applicable): remove the **manufacturer account**, e.g. **Samsung Account / Xiaomi (Mi) Account / Huawei ID**
3. Then: **Settings** → **System** → **Reset options** → **Erase all data (factory reset)**  
   (Menu paths may vary by manufacturer.)

### **Delete personal data**

Please delete all personal data (contacts, SMS/chats, photos, files, etc.).  
**onyo is not liable** for any damage or data privacy risks caused by remaining data.

If you cannot delete data due to a defect, please inform us **clearly**. In this case, **no data backup** will be created, and we will only perform a **limited technical check** to avoid accessing any personal data.

### Remove credentials & locks

Before sending the device, the following must be removed:

- **PIN/password/screen lock**
- **Cloud/theft locks** (Google FRP, Apple “Find My” / iCloud / Activation Lock)
- **Company management** (MDM / Remote Management)

If the device cannot be processed due to active locks or missing access details, this may result in **additional costs** or the device may need to be **returned unprocessed**.

### SIM/eSIM (if applicable)

Please remove the **SIM card** and delete any **eSIM profiles** if present.

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