How does the return allowance work?

The return allowance is a monetary amount available to your company that can be used for early returns.

When you request to terminate an order early, the platform automatically checks whether sufficient return allowance is available. If so, the return can be processed using this allowance.

Where can I see my return allowance?

Your current return allowance is displayed directly in the platform under:

Dashboard → Return Allowance

It is also visible in the “Terminate Order” section.

Please note:
Clicking on “Terminate Order” does not immediately finalize the termination. It first opens a selection of the available options.

When is the return allowance used?

The return allowance can be used when:

an order is to be terminated early
the rented equipment is no longer needed
sufficient return allowance is available

What happens if the return allowance is insufficient?

If there is not enough return allowance available, other options may be offered depending on the situation, such as:

a buyout option for employees
covering the remaining payments
transferring the equipment to another person within the company

Is the return allowance managed as a fixed amount?

Yes. The return allowance is managed as a monetary amount in euros and can be used until it is fully exhausted.

Good to know

The return allowance applies to early returns only
It is displayed directly within the platform
Available options may vary depending on the specific order
Details on how the return allowance is calculated can be found at:
https://(YourCompany).onyo.io/legal/marketplace_terms

When should the return allowance not be used?
The return allowance can only be used when a specific item is terminated early and returned to onyo.

Before using the return allowance, it should be carefully considered whether this is truly necessary. Especially for products that can easily be reassigned within the company, it is often more practical to continue using them internally.

A good alternative can be to end orders without immediately returning the item. If there is currently no need for it, the equipment can be moved to a neutral account (intermediate storage account). This keeps the option open to reuse it within the company later, without consuming the return allowance.

The return allowance should therefore primarily be used when:

there is no future need for the product
the product is difficult to reassign internally

How does the return allowance work?

The return allowance enables your company to terminate orders early in certain cases without having to fully cover the remaining rental payments. This is particularly relevant when employees leave the company or when rented equipment is no longer needed before the end of the contract term.